Municipal services

Prepaid electricity token checker

Think your token gave you fewer units than it should have? Put in what you paid and what you got, and we'll show you what your municipality's own rates say it should have been.

Your municipality stays only in this page until browser storage is checked.

Why some choices aren't available

Johannesburg (City Power): We couldn't confirm how earlier prepaid tokens move this plan through its monthly price steps, so we can't calculate with it yet. You can check Johannesburg's own published tariffs (PDF).
City of Tshwane: We haven't been able to check the City's final tariff document directly, so this plan isn't available for calculations yet. You can check City of Tshwane's own published tariffs.

Ordinary household prepaid (the City calls it Scale 8 & 9)

Amount you paid (R)

What actually came off your card, account or airtime for this token.Units added by this purchase (kWh)

Use the kWh added by this token or shown for this purchase on the slip. Don't enter the meter's total remaining balance after loading it.

eThekwini · Ordinary household prepaid (the City calls it Scale 8 & 9)

The standard prepaid rate most Durban households pay, taken from the City's own final 2026/27 tariff table. There's no separate service charge on this tariff — it's a single flat rate per unit.

01 Jul 2026 to 30 Jun 2027 · VAT included

Ready when you areEnter your token detailsAdd what you paid and the units you got to check them against the selected municipal tariff.

Your entries stay only in this tab.

Where this comes from, and what it doesn't cover

eThekwini Municipality, Tariff Tables 2026/2027 (Technical Services: Energy Management — Electricity, p.224), adopted 29 May 2026 (PDF). This checks the plan named above and nothing else. Other household plans — including low-income or free-basic plans (often called indigent or Lifeline) and Cape Town's Home User plan — use different rates. So does electricity bought straight from Eskom.

This plan has one flat unit rate, so earlier purchases don't change this comparison.

This checker only compares with the selected municipality's own tariff. If you buy from a landlord, body corporate or private meter company, that provider may set the rate and deductions, so this comparison won't reproduce the token.

A difference doesn't mean anyone cheated you. It usually comes down to one of these:

The shop or app took a small fee before turning the rest into units.
Money you already owed was taken off this purchase.
Ordinary rounding on the token.
You're on a different plan from the one picked above.
Your landlord, body corporate or private meter provider uses its own rate or deductions.

If none of those fit and the gap is big, check the tariff and supplier on the slip, then contact that supplier with the slip and meter number. For Eskom-direct supply, use Eskom's residential tariff information. If you may qualify for free basic electricity or other low-income support (often called an indigent tariff), check how free basic services work and contact your municipality about its application rules.

Want to plan your next top-up instead? Use the prepaid electricity calculator →

Prepaid electricity token checker

Ordinary household prepaid (the City calls it Scale 8 & 9)

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